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Duarte Tech Solutions | Local IT Support in Lincoln, RI
Duarte Tech Solutions | Local IT Support in Lincoln, RI

Terms & Conditions

Last Updated: July 30, 2025


These Master Terms and Conditions (“Terms”) govern all services provided by Duarte Tech Solutions, LLC (“Company,” “we,” “us,” or “our”) to you (“Client,” “you,” or “your”). By requesting or receiving any service from us, you agree to be bound by these Terms.


1. Scope of Services

Duarte Tech Solutions, LLC provides technology support services, including but not limited to:

  • On-site computer and technology repair, maintenance, and troubleshooting

  • Remote and phone-based support

  • Software installation and configuration

  • Network setup and troubleshooting

  • Mobile device support (Apple & Android)

  • General IT consulting

  • Ongoing or recurring service arrangements

Specific details of the work to be performed will be described in a Client Service Agreement & Authorization Form prior to service.

2. Rates & Estimates

Rates are not listed in these Terms to allow flexibility in pricing. All rates, minimum fees, and payment terms will be clearly provided in the Client Service Agreement & Authorization Form before any work begins.
Estimates are not guarantees of final cost; actual charges may vary based on the scope of work.

3. Client Responsibilities

The Client is responsible for:

  • Providing accurate and complete information about the problem or requested service

  • Ensuring we have safe and reasonable access to the work location

  • Backing up all data prior to service (unless backup services are explicitly included)

  • Providing necessary credentials, passwords, and software licenses

We are not responsible for data loss, corruption, or damage resulting from hardware failure, software issues, or lack of backups.

4. Remote & Phone Support

If services are provided remotely or by phone:

  • You authorize Duarte Tech Solutions, LLC to access your devices via secure remote connection software.

  • You acknowledge that some problems may not be fully resolvable remotely and may require on-site work.

  • Remote service is billed according to the terms in the applicable Client Service Agreement & Authorization Form.

5. Software Installation & Licensing

When installing software:

  • You confirm that you have valid licenses or purchase rights for any software we install.

  • We are not responsible for software licensing violations.

  • We may recommend or resell licensed software, but responsibility for compliance rests with the Client.

6. Recurring Services

For clients on recurring or subscription-based plans:

  • Payment terms will be outlined in your recurring service agreement.

  • Services renew automatically unless canceled per the cancellation terms in your agreement.

7. Payment Terms

Unless otherwise agreed in writing:

  • Payment is due immediately upon completion of services.

  • Late payments may incur interest charges as permitted by law.

  • We reserve the right to suspend service for overdue accounts.

8. Cancellations & Rescheduling

If you need to cancel or reschedule:

  • Provide at least 24 hours’ notice to avoid a cancellation fee.

  • Failure to provide notice may result in a minimum service charge as outlined in your Client Service Agreement & Authorization Form.

9. Warranty & Limitations

We warrant that our services will be performed in a professional and workmanlike manner.
We make no other warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose.
Our liability is limited to the amount paid for the specific service in dispute.

10. Third-Party Services

We may recommend or arrange third-party services.
We are not responsible for the performance or failures of third-party providers.

11. Data & Privacy

We will take reasonable steps to protect your data during service.
However, we are not liable for data loss due to circumstances beyond our control.
You are responsible for maintaining backups before service.

12. Changes to Terms

We may update these Terms from time to time. The most current version will always be posted on our website.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict of law provisions. Duarte Tech Solutions, LLC provides services throughout Rhode Island, Massachusetts, and other New England states; however, regardless of where services are performed, you agree that any disputes shall be resolved exclusively in the courts located in Providence County, Rhode Island, unless otherwise required by applicable law.

14. Contact Information

If you have any questions about these Terms, contact us at:
Duarte Tech Solutions, LLC
Email: cduarte@duartetechsolutions.com
Website: https://www.duartetechsolutions.com

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